Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery Charges will depend on the size, weight and location of delivery. We will send you a quote before we send off any package.
No Delivery Charges for any customer in Bloemfontein

Which payment methods are accepted in the Online Shop?

Payment can be done via EFT, please send proof of payment to info@aspatatstudio.co.za

How long will delivery take?

Delivery Time depends on availability of the artist, artwork and location of delivery, but usually within maximum 7 business days

How secure is shopping in the Online Shop? Is my data protected?

Your information is secure and will only be shared with 3rd parties such as the artist and courier to ensure that we can provide you with the product you ordered

What exactly happens after ordering?

We will send you a formal quote with the courier, insurance etc included. Only after you have paid the full amount, the product will be setup to be delivered to the address you specified. You have a maximum of 7days after you received the package to send it back if you are not fully satisfied with your purchase. Please note only the product’s cost will be refunded, not the courier/insurance fee.

Do I receive an invoice for my order?

Yes, we will send you a formal invoice before delivery

Send us an email